SSRS Error : The report server cannot decrypt the symmetric key used to access sensitive or encrypted data in a report server database + Solution

Problem :

I'm very new new at this.  I'm try to deploy a report model and got this message.  I have no idea what its going on about.



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System.Web.Services.Protocols.SoapException: The report server cannot decrypt the symmetric key used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. Check the documentation for more information. (rsReportServerDisabled) ---> Microsoft.ReportingServices.Diagnostics.Utilities.RPCException: The report server cannot decrypt the symmetric key used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. Check the documentation for more information. (rsReportServerDisabled) ---> System.Exception: The report server cannot decrypt the symmetric key used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. Check the documentation for more information. (rsReportServerDisabled) ---> System.Exception: The report server cannot decrypt the symmetric key used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. Check the documentation for more information. (rsReportServerDisabled) ---> System.Exception: The report server cannot decrypt the symmetric key used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. Check the documentation for more information. (rsReportServerDisabled) ---> System.Exception: The report server cannot decrypt the symmetric key used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. Check the documentation for more information. (rsReportServerDisabled) ---> System.Exception: Bad Data. (Exception from HRESULT: 0x80090005)
   --- End of inner exception stack trace ---
   --- End of inner exception stack trace ---
   --- End of inner exception stack trace ---
   --- End of inner exception stack trace ---
   --- End of inner exception stack trace ---
   at Microsoft.ReportingServices.Diagnostics.DataProtection.ProtectData(Byte[] unprotectedData, String tag)
   at Microsoft.ReportingServices.Library.ConnectionManager.ConnectStorage()
   at Microsoft.ReportingServices.Library.Storage.NewStandardSqlCommand(String storedProcedureName)
   at Microsoft.ReportingServices.Library.DBInterface.GetAllConfigurationInfo()
   at Microsoft.ReportingServices.Library.RSService.GetSystemProperties(Property[] requestedProperties)
   at Microsoft.ReportingServices.WebServer.ReportingService.GetSystemProperties(Property[] Properties, Property[]& Values)
   --- End of inner exception stack trace ---
   at Microsoft.ReportingServices.WebServer.ReportingService.GetSystemProperties(Property[] Properties, Property[]& Values) (System.Web.Services)


Solution :

Do you happen to have a backup of your encryption key?  If not, follow these steps:

Open Reporting Services Configuration Manager
Connect to your RS server
Select 'Encryption Keys' from the left pane
Press the 'Delete' button to get rid of your encrypted content

After doing this, you will need to re-set the connection strings and stored credentials on your reports.

Also, I'd be sure to make a backup of the encryption key afterwards.

If you do have a backup, press the 'Restore' button instead of the 'Delete' button.

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